Incidents reported on status page for Wassenger https://status.wassenger.com/ https://d1lppblt9t2x15.cloudfront.net/logos/8d7c8e84929568a6d157548afd9240d1.png https://status.wassenger.com/ en https://status.wassenger.com/incident/199269 Sat, 22 Apr 2023 23:35:27 -0000 https://status.wassenger.com/incident/199269#ae12a837937399c604e7ca02588be78b88cb6590aa2224373dbd20324fae1981 API recovered. https://status.wassenger.com/incident/199269 Sat, 22 Apr 2023 23:20:32 -0000 https://status.wassenger.com/incident/199269#b44587ab1492996cb36484bd0d0c9915d45c67e640e04a8eff8610f14f748693 API went down. https://status.wassenger.com/incident/179109 Sun, 26 Feb 2023 00:00:00 -0000 https://status.wassenger.com/incident/179109#9444f5a4d16a3b5df7bd6b9c7967d18bed018b5686d5e3f8fa57df867568090d Website went down and API recovered. https://status.wassenger.com/incident/179109 Sun, 26 Feb 2023 00:00:00 -0000 https://status.wassenger.com/incident/179109#9444f5a4d16a3b5df7bd6b9c7967d18bed018b5686d5e3f8fa57df867568090d Website went down and API recovered. https://status.wassenger.com/incident/179109 Sat, 25 Feb 2023 23:45:00 -0000 https://status.wassenger.com/incident/179109#7c53f76ab2ba8d9c69f8bcfbd1726ddb7442679bbe589ad382a22ff6f5cbf5be Web Console & Chat went down. https://status.wassenger.com/incident/179109 Sat, 25 Feb 2023 23:41:00 -0000 https://status.wassenger.com/incident/179109#ed7036fb9b5ec71ad98aaee8f156dea9dcb52f9333746eeb433016978851c7d5 API went down. https://status.wassenger.com/incident/179109 Sat, 25 Feb 2023 23:41:00 -0000 https://status.wassenger.com/incident/179109#ed7036fb9b5ec71ad98aaee8f156dea9dcb52f9333746eeb433016978851c7d5 API went down. https://status.wassenger.com/incident/179056 Sat, 25 Feb 2023 05:30:00 -0000 https://status.wassenger.com/incident/179056#10f85df1894d1528292c6aa46231fcb714100f580ae215e1486e638d82779635 We have scheduled a mandatory cloud systems maintenance operation for 25th February at 11 pm CET. We do not expect a major downtime of the service during this maintenance operation, however, due to technical requirements with hot live systems upgrades, WhastApp numbers communication will be paused for up to 30 minutes. During the same period of time, the API + Web Console may be intermittently offline or returning errors. There is no general requirement to reconnect the WhatsApp numbers, nonetheless, there is a small chance that some numbers may lose their authorization during the process, in which case you will be informed automatically via email asking to re-connect your WhatsApp number(s) with the provided link. No data, including chats, messages and contact information will be lost during this process. We are performing this maintenance operation overnight during the weekend in order to minimize any major impact on your daily operations. Please rest assured that it has been meticulously planned to be smooth and seamless to the point that it should not affect you, however, should there be any minor service disruptions we will be available for you in the chat to update you and solve any issues that may arise. If you have any questions, please do not hesitate to contact us. https://status.wassenger.com/incident/179056 Sat, 25 Feb 2023 05:30:00 -0000 https://status.wassenger.com/incident/179056#10f85df1894d1528292c6aa46231fcb714100f580ae215e1486e638d82779635 We have scheduled a mandatory cloud systems maintenance operation for 25th February at 11 pm CET. We do not expect a major downtime of the service during this maintenance operation, however, due to technical requirements with hot live systems upgrades, WhastApp numbers communication will be paused for up to 30 minutes. During the same period of time, the API + Web Console may be intermittently offline or returning errors. There is no general requirement to reconnect the WhatsApp numbers, nonetheless, there is a small chance that some numbers may lose their authorization during the process, in which case you will be informed automatically via email asking to re-connect your WhatsApp number(s) with the provided link. No data, including chats, messages and contact information will be lost during this process. We are performing this maintenance operation overnight during the weekend in order to minimize any major impact on your daily operations. Please rest assured that it has been meticulously planned to be smooth and seamless to the point that it should not affect you, however, should there be any minor service disruptions we will be available for you in the chat to update you and solve any issues that may arise. If you have any questions, please do not hesitate to contact us. https://status.wassenger.com/incident/176912 Sun, 19 Feb 2023 04:00:00 -0000 https://status.wassenger.com/incident/176912#b7766ff08ff602e12a121fbefffdbf83fe8853ee995fe80ebd62420eb3f8650f We experienced a general service disruption early this morning that impacted WhatsApp numbers' ability to send and receive messages and notify webhook events during the time numbers were not online. The problem has been resolved and everything is back operational now. Long story short, there was an update on WhatsApp's end that prevented numbers from properly initialising communication with WhatsApp systems in order to exchange messages. The issue was first detected around 8.30 am and it was fully resolved around 1 pm CET.  Some numbers may have experience downtime for a couple of hours, while others less than an hour. Unfortunately, some numbers may have lost authorization during the outage. In that case, you simply need to reconnect the numbers by scanning the QR again. The API and Web Console services were not impacted, thus any messages pushed to the API were stored in the queue and will be delivered as soon as the number session is back online. The same applies to pending webhook events. Finally, we have remediated the issue and implemented the needed enhancements to prevent a similar scenario to happen in the future, which was an edge-case scenario. At the moment, no further issues have been detected, but as always, if you need any help please don't hesitate to contact us. We sincerely apologize for any inconvenience. https://status.wassenger.com/incident/106214 Mon, 01 Aug 2022 14:04:33 -0000 https://status.wassenger.com/incident/106214#8000c4c5e264608a8a021415941416bf03d6f18b2d6552a5c4e67f9c32a046d0 Website recovered. https://status.wassenger.com/incident/106214 Mon, 01 Aug 2022 14:00:18 -0000 https://status.wassenger.com/incident/106214#4d5a3b49de679dcaadd424b13a6a3ed6bba4b4398e02169897b859adc7bae527 Website went down.